Claims terms

A claim is submitted through the Wayco claim form and is passed to the programme administrator responsible for the relevant order for review. Submitting a claim through this website does not by itself constitute approval of any remedy.

You are responsible for the accuracy of the information you submit. Providing false or misleading information may result in a claim being declined.

Claims are reviewed against the applicable order-protection terms. Review times vary and are not guaranteed. You may request an update on a submitted claim using the reference provided at submission.

You may be asked to provide supporting documents, such as order confirmations or delivery records. You should not submit payment card numbers, government identification numbers, or other sensitive identity information through free-text fields.

Claim decisions are made by the provider responsible for the relevant programme or the programme administrator responsible for the relevant order under the applicable order-protection terms. Wayco communicates the outcome but does not make the underlying decision.

If you disagree with a claim outcome, you may raise the matter through the complaints process.

These terms are governed by the laws applicable in [APPLICABLE JURISDICTIONS].