Support
Get to the right answer faster.
Use the self-service order and claim tools first when they match your situation. For anything else, the support form below sends the details needed for a useful response.
Track an existing claim
See the latest recorded review stage, decision, requested information, and disbursement details.
Open claim trackerCheck an order
Start with the order details when you are not sure whether a claim or another path applies.
Check an orderReport a delivery issue
Submit the structured information needed to review a potentially lost or materially delayed order.
Start a claimGeneral support
Use the support form for a question that is not answered by the order or claim tools.
Send a support requestBefore contacting support
Include the identifiers that help us locate the right record.
For an existing claim, include the claim reference. For an order question, include the order number. A short, specific description usually gets a more useful response than resending the full history.
Existing claim
Claim reference, email used on the claim, and the specific question.
Order issue
Order number, retailer, expected delivery date, and tracking number if available.
Privacy
The request you want to make and the email address associated with your Wayco interaction.
Complaint
What happened, the relevant reference, and the outcome you are asking Wayco to review.
Contact directory
Use the right mailbox for the right request.
- Support
- support@waycoinsurance.com
- Complaints
- complaints@waycoinsurance.com
- Privacy
- privacy@waycoinsurance.com
- Business enquiries
- business@waycoinsurance.com
Support hours: Monday to Friday, 9:00–17:00 (customer correspondence is answered by email)
General support
Send a support request
Use this form when the order checker, claim form, or claim tracker does not answer what you need.
For an existing claim status, the quickest path is the claim tracker.