Support
How can Wayco help?
Choose the option below that matches your situation, or send a general support request.
Check an order
Confirm whether an order qualifies for review and see what happens next.
Submit a claim
Start a structured request for a qualifying lost or delayed order.
Request a claim update
Check the status of a claim already submitted for review.
General support
Ask a question that doesn't fit the categories above.
Ways to reach Wayco
Contact details
- Support email
- support@waycoinsurance.com
- Claims email
- claims@waycoinsurance.com
- Support hours
- Monday to Friday, 9:00–17:00 (customer correspondence is answered by email)
- Complaint contact
- complaints@waycoinsurance.com
- Privacy contact
- privacy@waycoinsurance.com
- Business enquiries
- business@waycoinsurance.com
General support
Send a general support request
Use this form for anything not covered by checking an order, submitting a claim, or requesting a claim update.