Privacy notice

This notice applies to personal information collected by Wayco through the Wayco website and support platform, including the order-check tool and the claim, update, and support forms.

We collect information you provide directly, such as contact details, order references, and descriptions of a delivery issue, along with any files you choose to upload. We may also collect basic technical information such as browser type, for the purpose of operating and securing the website.

Information submitted through the forms is used to check order status, process claim and update requests, respond to support enquiries, and send confirmation messages related to those requests. It may be shared with the programme administrator responsible for the relevant order and, where relevant, the provider responsible for the relevant programme for the purpose of reviewing a submission.

Information is retained for [DATA RETENTION PERIOD], or as required to comply with legal obligations, resolve disputes, and enforce agreements.

The website may use cookies or similar technologies to remember site preferences. Details are set out in the site's cookie preference controls where available.

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. Requests can be made using the contact details below.

We take reasonable steps to protect submitted information but cannot guarantee absolute security of data transmitted over the internet.

Privacy-related questions or requests can be sent to [PRIVACY CONTACT], or through the contact page.