Order-protection terms

Order protection referenced on this website is administered by the programme administrator responsible for the relevant order, with coverage obligations, where applicable, held by the provider responsible for the relevant programme. Wayco provides technology and support services and is not the programme administrator or coverage provider.

Eligibility for order protection depends on factors such as the retailer, the purchase date, and whether the order was enrolled at checkout. These factors are not standardised across all orders and are confirmed during review, not by this page.

A waiting period may apply before an order can be reported lost or delayed, and a submission window may limit how long after an issue arises a claim can be filed. These periods are not stated here because they vary by programme; the programme administrator responsible for the relevant order confirms the applicable periods for a given order.

Where a claim is approved, available remedies may include a refund, replacement, or store credit, depending on the applicable programme terms. Approval of a claim does not guarantee a specific remedy.

Certain items, order types, or circumstances may be excluded from coverage under a given programme. Exclusions are set by the programme administrator responsible for the relevant order and the provider responsible for the relevant programme and are not listed on this page.

Nothing in these terms or elsewhere on this website guarantees that a submission will be approved. Wayco does not make coverage determinations.

These terms are governed by the laws applicable in [APPLICABLE JURISDICTIONS].

Questions about a specific order's coverage should be raised through checking that order or via the contact page.